Cookie Policy

The short version

This website uses two analytics tools — Google Analytics 4 and Microsoft Clarity — and both set cookies. Neither is used for advertising or remarketing, and we do not sell or trade what they collect.

Two Google services on the contact page may set cookies of their own as well. Everything is described below, including how to switch all of it off.

There is no consent banner on this site. We have chosen instead to set out everything on this page in plain terms and to explain how to block it — see the last section. If you would rather not be measured at all, that takes about a minute in your browser settings.

Essential cookies

WordPress sets functional cookies when someone signs in to administer the site. They keep that person logged in and protect their session. They apply to our staff, not to visitors, and they are not used for tracking.

Google Maps, on the contact page only

The contact page shows a map of the Penrith area so you can see roughly where we are based. It loads from Google, and Google may set cookies when it does. If you never open the contact page, it never loads.

Google reCAPTCHA, on the contact page only

reCAPTCHA protects the enquiry form from automated abuse. It works by assessing whether a submission is likely to come from a person, and to do that it collects information from your browser and may set cookies. We receive only a score.

It is loaded on the contact page only, not site-wide. Most implementations load it on every page; that would mean sending a request to Google for every visitor to every page, which is a privacy cost with no benefit on pages that have no form.

Analytics

Google Analytics 4 tells us how many people visit, which pages they read, how long they stay, roughly which region they came from and what kind of browser and device they used. It sets cookies named _ga and _ga_ followed by a code, lasting up to two years. These hold a randomly generated identifier for the browser rather than anything that names you.

Microsoft Clarity shows how pages are used in practice — scrolling, clicking, and where people give up — and records a replay of the page. It sets cookies named _clck and _clsk, lasting about a year and a day respectively, and Microsoft may set further cookies on its own domains.

The enquiry form is masked in Clarity recordings. Your name, email address, phone number and message are removed inside your browser before anything is sent, so they never appear in a replay.

Neither tool is used for advertising, and we do not combine what they collect with anything else we hold.

These were switched on in August 2026. This page and the Privacy Policy were rewritten in the same release that enabled them, rather than afterwards — which is what the earlier version of this page said we would do.

Managing cookies yourself

Every major browser lets you see the cookies a site has set, delete them, and block them — usually under Settings, then Privacy. You can block third-party cookies entirely without affecting how this website reads.

To opt out of Google Analytics specifically, Google publishes a browser add-on that switches it off on every site, not just this one. Most content blockers and the private-browsing modes in Firefox and Safari already block both Google Analytics and Microsoft Clarity by default.

Blocking cookies from Google will stop the map rendering on the contact page and may prevent the enquiry form submitting. If that happens, ring us instead — the number is at the foot of every page.