Computers and devices
Diagnosing why a machine has become slow or unstable, cleaning up what is running, and being honest about when a repair is worth it and when it is not.
Residential Support
Help with the technology at home, from the team that looks after businesses
Most of our work is supporting Sydney businesses. We also help households and families with the same care and the same technicians — usually because a client asked us to look at something at home, and we said yes.
Where this fits
A smaller part of what we do, done properly
Home technology has quietly become as complicated as a small office. A household now runs several laptops, a couple of phones, a smart TV, a printer nobody can reach, a router from the internet provider and a growing pile of accounts and passwords. When one part stops working, it is rarely obvious which part.
We are a business IT provider first, and that is deliberate. It also means the person helping with your home setup does this professionally every day, works to the same standards, and will explain what they found in language that makes sense.
Get a Free IT Health CheckWhat people usually call us about
- A computer that has become slow, noisy or unreliable
- Wi-Fi that drops out in the rooms people actually use
- Setting up a new laptop and moving everything across
- Photos and documents that exist in only one place
- Email or account access that has stopped working
- A suspicious message, pop-up or payment request
- Printers, TVs and devices that will not connect
- Working-from-home setups that need to be dependable
What we help with
The same disciplines we apply in a business, at the scale of a house.
Home Wi-Fi and internet
Working out whether the problem is the connection, the router or the building, then fixing coverage where people actually sit rather than where the router happens to be.
New device setup and transfers
Moving files, photos, email and accounts to a new machine, and confirming everything arrived before the old one is wiped or handed on.
Backing up what cannot be replaced
Family photos and documents usually live in exactly one place. We set up a backup that runs on its own and check that files can actually be restored from it.
Security and scams
Removing unwanted software, securing accounts after a scare, and setting up multi-factor authentication on the accounts that matter — email, banking and cloud storage.
Family and household setups
Shared computers, separate logins, printers everyone can reach, and settings for younger family members set up once so they hold.
What we do not do
Being clear about this saves everyone a wasted appointment.
Screen and hardware repairs
We do not replace phone screens, laptop keyboards or internal components. A repair specialist will do it better and cheaper, and we will tell you that rather than take the job.
Game consoles and home entertainment builds
We will happily get a TV or console onto the network. Configuring home cinema, audio or gaming rigs is not our field, and we would rather say so.
Data recovery from failed drives
When a drive has physically failed, the work belongs in a recovery lab with the right equipment. We will help you find one and make sure it does not happen twice.
How a residential job works
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Tell us what is happening
Describe the problem in your own words. You do not need to know the technical cause — working that out is our job, and guessing at it usually sends people down the wrong path.
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We work out whether we are the right people
Some jobs belong with a repair specialist, a recovery lab or your internet provider. If that is the case we will say so before anything is booked.
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We look at it properly
Much of this can be done remotely with your permission and while you watch. Where it needs someone on site — usually anything involving Wi-Fi or cabling — we come to you.
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You get told what we found
In plain language, including whether the underlying cause is likely to come back, and what would prevent it. No jargon and no upsell to something you do not need.
If you are here for your business
Residential work is the smaller side of what we do. Supporting Sydney businesses is the main one — managed IT, Microsoft 365, cyber security, backup and networks under one agreement.
See Business IT ServicesBusiness support covers
Common questions
We take them on. The honest framing is that business support is the bulk of our work and this is the smaller side of it, which is why it sits here rather than in the main menu. The technicians and the standards are the same.
Often not. A good deal of this is faster remotely, with your permission and with you watching the screen. Anything involving Wi-Fi coverage, cabling or a machine that will not start needs someone there, and we will tell you which it is before we book.
That is a common arrangement. We can deal with you for organising and billing while working directly with them, and we will explain things at whatever pace suits. We will not make changes to their accounts without their knowledge.
If money has moved, contact your bank before anything else — they can sometimes act quickly. Then stop using the affected device and get in touch. Do not let anyone who contacted you unexpectedly keep remote access to it, whoever they said they were.
Only if that is genuinely the sensible answer, and we will explain why. Plenty of machines that feel finished are recoverable. Some are not, and stretching those out is a false economy — we will give you the honest version either way.
Yes, and it is a natural fit for us. If the setup connects to a workplace system, there may be things your employer needs to approve or configure, and we will flag that rather than work around it.