Legal
Managed IT for Sydney law firms — matter files, client confidentiality and retention handled so that a file requested years later is produced rather than searched for.
Understanding Your Industry
In most businesses old documents are history. In a law firm the matter file is a live obligation — it may be requested years after the matter closed, by a client, a court, or in a professional context nobody anticipated.
That places two requirements on the same information at once: tightly confidential, and reliably producible long after the people who created it have moved on.
Meanwhile the day-to-day runs on deadlines that are externally imposed and immovable, which makes an outage in the wrong week a materially different event.
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Documents in the practice system, correspondence in individual mailboxes, drafts on a desktop and something important in a personal folder. Producing the complete file later becomes an exercise in reconstruction.
Access was configured when the firm was small and never revisited. Confidentiality obligations sit uncomfortably alongside an arrangement where any staff member can open any matter.
A court date does not move because a server failed. That makes availability during particular windows a professional risk rather than an operational inconvenience.
Security & Compliance
Your regulator and your firm set the standard. We are responsible for the technology that has to hold up underneath it, and this is the practical shape of that.
Permissions configured so staff reach the matters they work on rather than the entire practice, with the arrangement documented and reviewable.
Retention is set to whatever your firm requires, then tested by actually pulling a closed matter back out. A backup nobody has restored from is a belief rather than a capability.
Secure means of sending and receiving documents so confidential material is not travelling as an ordinary attachment to an unverified address.
Geeks360 provides technology services, not legal or compliance advice. We put the technical controls in place and produce the evidence to support them — your obligations remain yours to determine with your own advisers.
Your Environment
Matter, time and document management the firm operates through, often with trust accounting attached.
Documents that must remain organised, confidential and retrievable well beyond the life of the matter.
Client instructions and correspondence that form part of the file, not merely conversation.
Systems handling client funds, requiring particularly deliberate access control and record keeping.
Lawyers joining and leaving, each needing correct access on arrival and complete removal on departure.
Court, settlement and registry systems with their own access requirements and unmovable timing.
How We Help
Documents and correspondence organised so a matter can be produced in full without assembling it from four locations.
Access scoped to matters and roles, so confidentiality is enforced by the system rather than by convention.
Backups matched to your retention requirement and restored on a schedule, so old matters are provably recoverable.
Monitoring and maintenance planned so the systems you need during a settlement or filing window are the ones least likely to fail.
Practitioners set up correctly on day one and fully removed on their last, with a record of both.
A defined way to send and receive confidential documents that clients will actually use.
Recommended Services
Where we normally begin with a law firm, in this order.
Layered protection across devices, email and identity, aligned to the ACSC Essential Eight.
Email, Teams, SharePoint and OneDrive set up with sensible permissions and data that stays protected.
Backups that are monitored and test-restored, because one nobody has tested is only an assumption.
Business Outcomes
A request for a matter closed years ago is a retrieval task rather than a reconstruction project.
Who can open which matter is a configuration you can describe, rather than a convention people follow.
The systems needed during a filing or settlement window are monitored and maintained with that timing in mind.
A practitioner who left has no residual access to matters, and there is a record showing when it ended.
Confidential documents travel by a defined route rather than as attachments to whichever address was to hand.
Time that went into technology friction returns to chargeable work.
Why Geeks360
We monitor and maintain your systems continuously, so most problems are dealt with before anyone in your office notices them. Fewer interruptions, less lost productivity.
Backups are configured, monitored and test-restored — because a backup nobody has tested is only an assumption. If something fails, you keep operating.
You deal with the same people each time, in your timezone, who can be on site when a problem cannot be fixed down a wire. No offshore ticket queue.
Issues are triaged by business impact, so the things stopping your team working are picked up first. Response commitments are set out in your service agreement.
Security is built into how we configure everything rather than sold separately later — identity, devices, email and access controls treated as one system.
Decisions are made with your next stage in mind, so adding staff, a second site or a new compliance requirement does not mean starting again.
FAQ
Everything the system sits on is ours: hosting, machines, logins, backups and the connection between them. We also learn the platform properly, so the questions your practitioners raise are usually answered on the spot. A defect in the software itself we escalate and chase to a conclusion.
By configuring it rather than relying on people not looking. Access can be scoped by matter, client or practice group, and the arrangement is documented so you can describe it if you are ever asked to.
As long as your firm requires — we configure to your retention policy rather than imposing a default. The part we add is testing, so a file from years ago can demonstrably be restored rather than merely believed to exist.
We treat those with particular care around access control, authentication and backup, because the consequences of a problem there are different in kind. The accounting obligations themselves remain with your firm and your advisers.
Yes, and it is worth doing deliberately. Access removed across every system on the agreed date, devices addressed, and a record of what was revoked and when — which matters more in your profession than in most.
In a free consultation we go through where matter files actually live, who can reach them, whether your backups have been restored and how confidential documents are exchanged. Written findings, no obligation.
