The backup was failing quietly
It ran successfully for two years and then stopped, and the notification went to an address nobody checks. The failure is discovered on the day it is needed.
Backup & Disaster Recovery
Having backups and being able to recover are not the same thing
Managed backup and disaster recovery for Sydney businesses — monitored, tested and documented, so that if you ever need your data back, you actually get it back.
The Problem
What businesses discover too late
Nearly every business we assess has backups of some kind. The problems are almost never that nothing was running.
Nobody has ever restored from it
A backup that has never been test-restored is an assumption, not a safeguard. Plenty of them turn out to be incomplete, corrupted, or missing the one system that mattered.
Nobody knows how long recovery takes
The data might be recoverable, but if getting the business operational again takes four days, the question is whether you can survive four days — and that has usually never been asked.
Our Solution
We treat the restore as the product
The backup job is the easy part and almost every provider does it. What we care about is whether your business can be operating again, and how quickly — because that is the thing you are actually buying.
So restores are tested rather than assumed. Backups are monitored so a silent failure is noticed within a day rather than a year. And recovery is documented, so it does not depend on one person being reachable during what will already be a difficult morning.
We also talk through two questions most businesses have never been asked: how much recent work you could afford to lose, and how long you could operate without a given system. Those answers shape the design, and they belong to you rather than to us.
Get a Free IT Health CheckWhat we put in place
- Backups of servers, endpoints and cloud data on an agreed schedule
- Copies held offsite, so a local disaster does not take both at once
- Retention set to match your record-keeping obligations
- Daily monitoring, with failures raised rather than logged
- Scheduled test restores that prove the data is genuinely usable
- Protection designed so ransomware cannot encrypt the backups too
- A written recovery plan with a defined order of restoration
- Recovery objectives agreed with you and documented
What's Included
What backup and disaster recovery covers
The full path from a scheduled job to a business that is operating again.
Managed backup
Servers, workstations and cloud data backed up on a schedule that reflects how often your information actually changes.
Offsite copies
A second copy held away from your premises, so a fire, flood, theft or ransomware event cannot take the original and the backup together.
Daily monitoring
Every job is checked. A failure becomes something we act on, not an email in a folder nobody opens.
Test restores
We periodically restore real data and confirm it opens and works. This is the step that separates a backup from a recovery capability.
Ransomware resilience
Backups are held so they cannot be reached and encrypted from a compromised machine — the failure mode that turns an incident into an existential problem.
Documented recovery plan
What gets restored, in what order, by whom, and what the business does in the meantime. Written down while everyone is calm.
How We Deliver
How we build recoverability
The order matters here: understanding what the business can tolerate has to come before deciding what to buy.
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Assessment
We document what you actually have — devices, licences, access, and where the risks sit. Nothing is proposed before this is done.
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Planning
We agree what changes, in what order, and when. Anything that will interrupt your team is scheduled around your working week.
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Implementation
Work is done in stages so your business keeps operating. You know what is happening on any given day before it happens.
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Documentation
Configurations, credentials and procedures are written down and kept current — so support does not depend on one person's memory, including ours.
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Monitoring
Systems are watched continuously rather than checked when something is reported. Most issues are picked up before anyone raises them.
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Ongoing Improvement
We review what is working at agreed intervals and adjust. Technology that suited you last year may not suit you at twice the headcount.
Business Outcomes
What this actually gives you
Most of the value is in the day you never have. These are the parts you can point to before then.
A deleted file is a five-minute problem
The most common restore is not a disaster — it is someone overwriting a document. That becomes routine rather than a small crisis.
Ransomware becomes survivable
With clean, isolated, tested copies, the conversation shifts from whether to pay to how long recovery will take.
You know your real recovery time
Not an estimate. A figure based on restores that have actually been performed, which you can plan and make commitments around.
Hardware failure stops being urgent
A failed server is an inconvenience with a known path back rather than an event that stops the business while everyone improvises.
Continuity questions can be answered
Insurers, auditors and larger clients increasingly ask about recovery capability. There is documentation behind the answer.
Recovery does not depend on one person
The plan is written and the process is documented, so it does not matter who is on leave when it is needed.
Who It Is For
Who this matters most for
Businesses that would stop without their data
If losing access to your files or line-of-business system means nobody can work, recoverability is not an IT question — it is a continuity one.
Anyone with retention obligations
Client files, patient records, participant information or financial documents that must be kept, and produced, for defined periods.
Businesses relying on an untested setup
A backup drive somebody swaps occasionally, a cloud sync mistaken for a backup, or a system inherited from a provider who never demonstrated a restore.
Typical Engagements
When businesses come to us
Situations we are called into most often. One of these will probably sound familiar.
Straight after a near miss
Something was almost lost and the recovery was uncomfortably close. The scare does more to prompt action than any amount of advice beforehand.
An ageing server
Hardware is out of warranty and everyone knows it is a matter of time. The sensible move is sorting recoverability before it becomes urgent.
Realising cloud data is not backed up
A business assumes Microsoft 365 or Google Workspace protects their content indefinitely, then discovers the retention windows are shorter than their obligations.
An insurance or audit requirement
A renewal or review asks about recovery times and testing, and neither has ever actually been measured.
Data spread across sites
Project files on site machines, laptops in vehicles, and a head office system — with no consistent view of what is protected.
Inheriting an unverified setup
A backup exists but no one currently at the business knows how it works, what it covers or when it was last proven.
Optional
Available alongside
None of these are required. They are here because clients regularly ask whether we can cover them.
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Business continuity planning
Extending the technical recovery plan into how the business keeps trading during an outage — communications, priorities and interim arrangements.
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Full disaster recovery testing
A scheduled exercise that restores systems into an isolated environment and measures how long it genuinely takes, rather than estimating.
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Extended retention
Longer-term archival for businesses whose obligations run to years rather than months, structured so retrieval is practical.
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Cloud application backup
Independent protection for Microsoft 365, Google Workspace and other cloud platforms, beyond what the vendor retains by default.
Technology
Technology we commonly support
Platforms we work with day to day. If something you rely on is not listed, ask — this is not an exhaustive list.
- Microsoft 365
- Windows
- macOS
- Microsoft Azure
- Microsoft Teams
- SharePoint
- OneDrive
- Hyper-V
- UniFi
- Synology
These are platforms we work with day to day. Product names are trademarks of their respective owners and their inclusion here does not indicate a partnership, affiliation or endorsement.
Industries
Where recoverability is critical
Accounting & Finance
Practice software, client data and the seasonal load of a compliance deadline planned for in advance.
Legal
Matter files, client confidentiality and retention obligations supported by controlled access and tested backups.
Healthcare & Medical
Clinical systems, practice software and patient data handled with the privacy obligations of the sector built in.
Works With
What backup and recovery works alongside
These are the services clients most often run alongside this one, and why.
Cyber Security
Layered protection across devices, email and identity, aligned to the ACSC Essential Eight.
Cloud Solutions
Move the workloads that belong in the cloud and leave the rest alone. We will tell you which is which.
Managed IT Services
We take ownership of your technology day to day, so problems get dealt with before they reach your team.
FAQ
Questions about backup and recovery
No. Those are sync services, and sync is not backup — if a file is deleted or encrypted on one device, that change is faithfully copied everywhere else. They are useful, but they solve availability rather than recoverability, and businesses regularly discover the difference at the worst moment.
On a schedule agreed in your service agreement, and always after a significant change to your environment. The results are documented, so you have evidence of when a restore was last proven rather than a general assurance that testing happens.
That depends on what failed and how the environment is designed, which is exactly why we agree recovery objectives with you upfront rather than quoting a generic figure. Once tested, you have a real number based on restores actually performed for your systems.
That is the failure mode we design against specifically. Backups are held so they cannot be reached and altered from a compromised machine, and offsite copies mean a single compromised environment does not take everything. It is the difference between a bad week and a business-ending event.
Usually yes. Cloud providers protect their own infrastructure and offer limited retention, but they do not indefinitely preserve content your business deleted or an attacker encrypted. If your obligations run longer than the vendor default, that gap is yours to cover.
Find out whether you could actually recover
In a free consultation we go through what is currently backed up, what is not, whether anything has ever been restored, and how long recovery would realistically take. You get the findings in writing, with no obligation.